Roman Holiday LLC trading as Paloma Private Label
All of our items are shipped from our logistics headquarters in sunny Siem Reap, Cambodia. We use registered Cambodian Post.
We do our best to make sure your package arrives to you as soon as possible but please keep in mind that Cambodian Post can be slow at times. We also ask that during holiday seasons or major sales, when we are experiencing unusually high order volumes, you allow a few extra days for your order to be dispatched.
In the event that the provided shipping address is incorrect or the location does not allow packages to be delivered (we do not deliver to hotels or PO Box) the carrier will return the package to us. Once we have received the package we will reimburse you for the amount of the item(s), not shipping. You are then able to update you information with us and re order.
Please allow the full shipping time before contacting us about lost packages. In the rare event that your package does not arrive please contact us at email@example.com. We ask that you provide us with your order information and we will then file a claim with the carrier. If the package still does not surface we will then offer to resend the item(s) or offer a refund. Shipping will not be reimbursed.
Please read this policy in full and use all of the recommended forms provided to you upon request. If you choose not to use the forms provided or choose not to use a tracking number we will not be held responsible for your return.
We want you to be completely satisfied with your Paloma Private Label piece. If you are not we do accept your return up to 14 days after delivery date. This applies to full priced items only. All sale items are final sale and any item(s) purchased with a promotional code or discount code are considered full priced. At this time we are not able to accept exchanges but if you would like to swap out an item for a different colour or size, please return your item and place a new order.
We do require that you return the item(s) to us in the original condition in which you received them. Meaning unworn, unwashed, fragrance free, free of stains, cuts or markings and all tags attached.
We are not responsible for and do not reimburse for any shipping costs incurred during the return process. We do not reimburse for original shipping cost, only the amount of the item(s) purchased. All shipping costs and international customs fees and duties are the responsibility of “you” the purchaser and is up to you to know these charges.
Your return shipping slip will state that the total amount of goods is $10 USD – This is printed on the shipping slip to insure we do not incur further import charges. If you choose not to use the shipping slip provided please write 'RETURN ITEM - VALUED AT $10 USD' on the package. If this is not marked and import charges do incur the amount will be deducted from your refund.
Once we have received your returned items please allow us up to 5 business days to inspect and process your return. Your payment will then be reimbursed for the amount purchased on site. You will not be reimbursed for shipping cost or any duties or customs fees.
REQUIREMENTS FOR RETURN
All item(s) must be in the condition in which you received the package. Please return the item(s) to us unworn, unwashed, fragrance free, free of stains, free of cuts or markings, unaltered and all tags attached.
Please contact us at firstname.lastname@example.org before returning your item. We will send all the return information by e-mail. We ask that you print this information and complete all the required information legibly. Typed is preferred.
Shipping costs are the responsibility of the customer and non-refundable. We ask that you ship your return with a tracking number. This way we can insure that it arrives back to us safely. Please e-mail the tracking number to us attached to the e-mails you have made your return request under. We are not responsible for any package that does not arrive back to us. In this event, we regret to inform you we will not be able to refund your purchase.
Once your return has arrived at our location and passes our inspection process you will be refunded the amount purchased. (Shipping is not refunded)
If the item(s) do not pass our inspection you will be notified via e-mail and your purchase will be returned to you.
All sale items, discounted items and/or gifted items are considered final sale and are not eligible for return.
Please contact us at email@example.com regarding any question or concern with your purchase.
If you have lost or misplaced your order and/or account information or are unable to retrieve it, we are happy to do all we can to help resolve the situation but will not be held responsible for its loss.